1. Information We Collect
When you submit a form on our website, we collect:
- Contact information — name, phone number, and email address
- Project details — product or glass type, approximate dimensions, location, and any notes you provide
- SMS consent — whether you opted in to receive text messages from us
- Technical data — IP address, browser type, pages visited, and UTM parameters used to understand how visitors find our website
We do not collect payment information through this website.
2. How We Use Your Information
We use the information you provide exclusively to:
- Contact you about your home service inquiry and schedule a free site visit
- Send you a written project estimate
- Follow up on your project after installation
- Send SMS messages if you opted in (see Section 5)
We use information to respond to your request, coordinate service, improve the website, prevent abuse, and—when tracking is configured—measure and improve advertising performance.
3. Information Sharing
We never sell, rent, or share your personal information with third parties for marketing purposes. Your information may be shared only with:
- Our CRM and scheduling software — to manage your quote and project
- Our installation team — to carry out your project
- Service providers — such as our website host and email platform, who are contractually bound to keep your data secure
- Legal authorities — if required by law
4. Cookies and Tracking
Our website uses the following tracking technologies:
- Meta Pixel — helps us understand how visitors interact with our website and improves the relevance of our ads on Facebook and Instagram
- Microsoft Clarity — records anonymised session data (scrolling, clicks, heatmaps) to improve website usability
- UTM parameters — URL parameters that tell us which ad or campaign brought you to our site
None of these tools collect personally identifiable information unless you voluntarily submit a form.
5. SMS Communications
If you check the SMS consent checkbox on any form on this website, you agree to receive text messages from us regarding:
- Your quote request and scheduling
- Installation reminders and updates
- Follow-up communications about your project
Message frequency: Typically 2–5 messages per project inquiry. Message and data rates may apply.
To opt out: Reply STOP to any text message at any time. You will receive one confirmation message and then no further texts.
For help: Reply HELP or contact us directly at the phone number or email below.
We never sell or share your phone number with third parties for marketing purposes.
6. Data Retention
We retain your contact information for the duration of your project relationship and for up to 5 years afterward to comply with contractor licensing and warranty obligations. You may request deletion of your data at any time by contacting us.
7. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of SMS at any time by replying STOP
To exercise any of these rights, contact us using the details below.
8. Contact Us
If you have questions about this privacy policy or how we handle your data: